Testing & Client Experience
Microbiology should not be your bottleneck.
PlumGxP combines responsive microbiology testing, onsite support, facility and utility testing, investigations, and a more connected client experience — giving your team greater visibility from sample receipt through final report.
Follow your sample • Inside PlumGxP
Your sample. Every step visible.
One connected experience, from submission to reporting. Follow the shared sample journey, then choose a test at the testing stage to explore the technology behind the work.
01 / Submit
Start before the sample arrives.
Submit your chain of custody (COC) through the client portal before your samples arrive. Advance submission helps PlumGxP prepare for delivery, confirm the requested testing, and move your samples into the testing queue promptly after receipt checks are complete.
- Sample details submitted
- Requested test documented
- Chain of custody generated
02 / Receipt
A clear beginning.
Your sample arrives at PlumGxP. The team checks its identity, condition, and accompanying testing request before assigning a laboratory reference.
- Sample and request matched
- Receipt condition documented
- Questions resolved before testing
03 / On Test
Instrument photo coming soon
The analyst reviews your testing request, prepares the sample, and performs the work using the applicable method. Select a service to see the laboratory technology behind your test.
Your sample on test. See the technology.
Choose a testing service above to explore the instruments inside our laboratory. Sample preparation and analysis follow the applicable method and agreed scope.
- Applicable technology selected
- Testing performed to the applicable method
- Run data captured for review
04 / Review
Lab photo coming soon
A scientist reviewing demonstration run data at the workstation.
The result gets a closer look.
Results and supporting records move through the applicable scientific and quality review process before the final report is released.
- Test validity assessed
- Records and calculations reviewed
- Questions addressed before release
05 / Report
An answer you can use.
The final report becomes available to authorized users. Your PlumGxP contact can help with questions about the testing and coordinate further scientific discussion.
- Final report available
- Supporting context within reach
- Scientific conversation continues
Behind every status is a team you can reach.
Talk to a Scientist →What do you need help with?
Choose the area that best matches what your team is facing. The information below changes to show how PlumGxP can support it.
Product Testing
Outsource routine or specialized microbiology while keeping a clear view of sample status, completion, and reporting.
Add laboratory capacity without adding permanent infrastructure.
Start with the work
What needs to move forward?
Choose the closest starting point. PlumGxP connects the relevant services into a practical support path—whether you need one test, a qualification program, routine field support, or help understanding an unexpected result.
A laboratory you can actually see
A better client experience.
Outsourced testing should not mean losing visibility or access. PlumGxP combines useful technology with a genuinely connected scientific partnership—so your team can stay informed, reach the right person, and move decisions forward with less friction.
The portal supports the relationship—it does not replace it. Your team gains a clearer view of the work while staying connected to the people who understand the science behind it.
Talk with our team →More than individual reports.
A laboratory relationship should make it easier to understand your workload, turnaround, open actions, and historical activity.
When something goes wrong, the work should not end with the report.
Testing tells you what was recovered. Good science helps determine what it may mean.
What is it?
Identification can provide clues about likely source and environmental origin.
Where else?
Historical and facility trending can narrow an investigation and reveal recurrence.
How did it move?
Personnel, materials, utilities, cleaning practices and process flow all matter.
What next?
Laboratory data becomes more valuable when paired with scientific interpretation.
Outsource the testing. Keep control of the program.
You can outsource laboratory testing, but your Quality team still owns the oversight. PlumGxP is designed to make outsourced microbiology easier to see, easier to manage, and easier to understand.
Your sample disappears into a queue.
When testing is tied to release, qualification, or an investigation, simply knowing that a sample is “in the lab” is not enough.
Make the work visible.
Track receipt, testing, review, anticipated completion, reports ready, and open actions.
You need an answer, but cannot reach the scientist.
Technical questions should not travel through layers of customer service before reaching someone who understands the test.
Direct scientific access.
Your project team can connect you directly with the people performing and interpreting the work.
You find out about a problem too late.
An unexpected result, delay, or investigation can affect production decisions long before the final report is issued.
No surprises.
Proactive communication when timing, results, investigations, or project needs change.
The report arrives, but the investigation has just begun.
An unexpected microbial result often creates more questions than the test report alone can answer.
More than a test result.
Identification, trending, laboratory investigation support, historical context, and technical discussion with your Quality team.
You need backup capacity after something has already gone wrong.
Equipment downtime, staffing shortages, unexpected volume, and facility events rarely occur when it is convenient.
Build contingency before you need it.
Use PlumGxP as routine, overflow, surge, or pre-qualified backup laboratory capacity.
Qualifying another laboratory becomes a project of its own.
Your Quality team needs enough information to understand, qualify, audit, and oversee the laboratory relationship.
Make qualification easier.
Organized quality documentation, defined responsibilities, accessible project records, and a team prepared to support your qualification process.
What happens next matters.
- Sample disappears into a queue
- Generic customer-service contact
- Status requested manually
- Problems communicated after the fact
- Documents retrieved one request at a time
- Vendor relationship
- Visible testing status
- Direct project and scientific access
- Proactive updates
- Early communication when something changes
- Centralized documentation
- Extension of your Quality team
Testing is only part of the relationship.
Visibility, communication, responsiveness, scientific access, and support when something unexpected happens are what make outsourced microbiology work.
Start with the problem.
Direct access matters.
PlumGxP
- Client
- Project team
- Scientist / SME
- Clear ownership
- Visible testing status
Traditional large-lab experience
- Client
- Call center
- Customer service
- Project coordinator
- Laboratory